These terms apply to the use of Llavaura, a software platform for real estate agencies operated by SVC InternetServices LLC ("Llavaura", "we"). By creating an account or signing a quote, the agency ("Customer") accepts these terms. Llavaura is intended for professional use only.
1. The service
Llavaura provides a CRM, an MLS network between agencies, an agency website, lead automation, AI features and related services, as described on llavaura.com and in the Customer's plan or quote. We may improve and change features, without materially reducing the core service during a paid period.
2. Accounts and users
The Customer is responsible for its users, the roles it assigns to them, keeping login details secret and all activity under its account. Notify us immediately at support@llavaura.com of any unauthorised use.
3. Plans, fees and payment
- Subscriptions are charged per month (or per year, when agreed) in advance, at the price of the chosen plan or quote.
- Onboarding, migration and other one-off fees are invoiced separately and are non-refundable once the work has started.
- Usage-based items (such as AI credits, extra voice minutes or add-ons) are charged as shown in the platform.
- If an invoice remains unpaid after a reminder, we may suspend access until payment.
- We may change prices with at least 30 days' notice, effective from the next billing period.
4. Term and termination
Subscriptions renew automatically each period. The Customer can cancel with 30 days' notice before the end of the current period, unless the quote states a minimum term. Either party may terminate immediately for a material breach that is not remedied within 15 days of notice.
After termination, the Customer can export its data for 90 days; after that period we delete it, except where the law requires us to keep it.
5. Customer data
The Customer owns its data. We process personal data in the Customer's data only to provide the service and on the Customer's instructions, as described in our privacy policy, which together with these terms forms the data processing agreement under GDPR art. 28.
6. Customer responsibilities
- Having a lawful basis and, where needed, consent to contact its clients, including by WhatsApp and other messaging channels.
- The accuracy and legality of its listings, prices and advertising, including mandatory information such as energy certificates and registration numbers.
- Complying with the terms and policies of connected services, such as the WhatsApp Business Policy and Meta's terms, and the terms of property portals.
- Not using Llavaura for spam, unlawful content, or to infringe the rights of others.
7. Third-party services
Llavaura connects to services of third parties (for example Meta, Google and property portals). Their terms apply to their services, and we cannot guarantee their availability or changes to their interfaces. Messaging fees charged by Meta for WhatsApp are billed by Meta to the Customer's own WhatsApp Business account.
8. AI features
AI-generated texts, replies, images and videos can contain errors. The Customer remains responsible for what it publishes or sends, and decides whether replies are sent automatically. AI imagery may only be used for atmosphere and must never misrepresent a real property.
9. Website, domain and intellectual property
The Customer keeps all rights to its own content, logo and domain name. The website design created for the Customer may be used by the Customer for as long as its subscription is active. The Llavaura platform, software, templates and know-how remain the property of Llavaura.
10. Availability and support
We make commercially reasonable efforts to keep Llavaura available and secure, and announce planned maintenance where possible. Support is available at support@llavaura.com.
11. Liability
Our total liability under these terms is limited to the amounts paid by the Customer in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential damage, such as lost profit, lost deals or lost data that could have been restored from an export. Nothing in these terms limits liability that cannot be limited by law.
12. Confidentiality
Both parties keep confidential the non-public information they receive from each other, and use it only for the purpose of the agreement.
13. Changes to these terms
We may change these terms with at least 30 days' notice to the Customer. If the Customer does not agree, it may cancel before the change takes effect.
14. Governing law
These terms are governed by the laws of the State of New York, United States, without prejudice to mandatory rules that apply to the Customer. Disputes are first resolved amicably; failing that, they are submitted to the competent courts of the State of New York.
15. Contact
SVC InternetServices LLC, 400 Rella Drive 123-298, Montebello, NY 10901, United States. E-mail: support@llavaura.com. Phone: +1 (845) 746-3132.